Safety Measures
Your safety and that of our staff is our priority, which is why we are ensuring extensive and strict sanitation measures:
- Temperature screening everyday before the staff enter the premises
- Daily sanitization of the entire unit and delivery vehicle before the day begins and at the end of the day
- Use of mask, gloves and hair nets while working
- Frequent hand-washing with soap and water
- Regular disinfecting of equipment and surfaces every 4 hours
- Social distancing is maintained within the premises as well
- Contactless delivery
Delivery
- Toujours delivers all over Mumbai for a delivery fee, that will be calculated and added to your amount at checkout.
- All deliveries will be made within the given time slot.
- Please ensure someone is available during the time slot selected to receive the order.
- For same day delivery or urgent orders, please contact us on +91 9867676070 and we will try and accommodate your request.
- Orders will be delivered on the date selected on checkout, this will reflect in the email confirmation as well.
Delivery Terms
- The customer is responsible for the information of the recipient’s correct name and address details. This information should be precise, accurate and complete ( i.e. contact name and number, building name, flat number, wing etc.) to enable delivery under normal conditions.
- In case any details are required to complete the delivery, the customer will be contacted via telephone.
- The customer recognizes that the delivery time is non-binding. Estimated delivery time depends on the location of the delivery and availability of the product.
- Delays in delivery due to bad weather, traffic disruptions and other unforeseen circumstances will be conveyed to the customer immediately.
- Delivery will be made by the in-house logistics team or a third party delivery service, at the discretion of the company, keeping in mind the nature of the order.
Cancellations
Toujours reserves the right to cancel any order under the following circumstances:
- If you wish to cancel your order for any reason, you must notify us by 9:00 AM one day prior (24 hours) to the delivery date (i.e. if an order is scheduled for 25th of May, the cancellation will need to be made by 9:00 AM on the 24th of May). A refund of the amount will be made and processed after confirmation of cancellation.
- Following this period, no refunds will be given under any circumstances.
- Incorrect or incomplete information regarding customer’s address (street address, landmark etc.)
- Obvious inaccuracies in the product listing (error in price, specification, quantity etc.)
- Unavailability of the product
- If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case, order can be cancelled.
Refunds
Refunds will be made for orders that are cancelled before 9: 00 AM, 24 hours prior to the delivery date.
To receive a refund:
- You must raise a request by sending an email to sales@toujours.co.in
- Our team will process your request within 24 hours of receiving the request.
- You will receive any email with the case details once the refund is processed. The final credit in your account will depend on your bank’s internal policies but usually takes 7-10 working days.
- No refunds will be entertained following the stipulated cancellation period.